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9:41
StadtWerke Energy
+49 30 555 0847
Call Transcript
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Caller
Good morning. This is Thomas calling from StadtWerke Energy. I'm phoning to schedule your annual electricity meter reading. Is this a convenient time?
You
Yes, go ahead.
Caller
We have availability next Tuesday between 9 AM and 12 PM, or Thursday afternoon from 1 to 4 PM. Our technician will need about ten minutes to read the meter and check the connection. Which slot works better for you?
Caller
The technician will carry a StadtWerke ID badge with their photo and employee number. If you'd like to verify the appointment beforehand, you can log into your account on our website or call our customer service line — the number is on your latest bill.
You
Tuesday morning works for me. Do I need to prepare anything?
Caller
Just make sure the meter is accessible. If it's in a locked cupboard, please have the key ready. We'll send you a confirmation email with the date and the technician's name. Thank you for your time, and have a good day!